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About the Author
I've Been the Owner Who Was Always on Call
For years, I lived inside my restaurants — mentally, emotionally, physically. I justified it. "It's for my family." "It's what the business needs." "It's just part of restaurant life."
Until my wife looked at me and said, "We don't get invited anywhere anymore — because you never show up." That moment cracked me open.
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Over the next decade, I built a system that:
✓ Turned high-turnover teams into loyal, highly engaged A-players
✓ Created leaders instead of babysitters
✓ Built cultures people didn't want to leave
✓ Grew sales without burning me out
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Greg Provance
Founder, GP Hospitality Partners · Author, Loyal AF
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